Account Manager

Full Time
Account Manager
  • ShopPad
  • Oakland, California
  • POSTED Jun, 15
Job Description

Description

We are looking for a highly motivated individual to join our growing team. As an Account Manager, you will be responsible for working with assigned customers to provide solutions for technical and non-technical situations of varying complexity. You will build ongoing relationships with your assigned customers and suggest new ways to help them grow their business with our software. At its core, the Account Manager role is that of a partner and problem-solver to produce increased customer satisfaction and retention.

In order to succeed at this role you should be tech-savvy and excited to learn new technical concepts. Our perfect team member is entrepreneurial, a talented communicator, creative, and relentless in their desire to help our customers be successful.

While this is a fully remote position, you may choose to work from our Oakland, California headquarters.

Get To Know ShopPad

At ShopPad, we create a suite of software applications that help e-commerce stores grow their business. From nationally recognized brands, to rapidly growing e-commerce startups, and all kinds of awesome companies in between, our applications are trusted by over 90,000 stores across the globe and seen by millions of online shoppers every day. In fact, you may have already used one of our products if you regularly shop online! We’re a team of friendly folks who are passionate about the work we do. Our culture prioritizes respect, diversity, creativity and emphasizes serving our customers with excellence.

Requirements
A strong communicator (both written and verbal) who’s able to explain technical concepts to non-technical audiences
Friendly and enthusiastic self-starter who thrives in a results driven environment
Comfortable managing multiple relationships and well-organized to handle several responsibilities at a time
The ideal candidate should have a broad technical skill and understanding. Be sure to let us know if you have a background with Shopify, workflow automation, or e-commerce
Previous experience in account management, sales, or customer support
As this role’s responsibilities include video conferencing with customers, a professional and presentable workspace is imperative
Experience comes in many forms and passion goes a long way. If you don’t meet all of the requirements, but think you’d be a great fit, feel free to apply out and tell us about yourself!

Responsibilities
Schedule and deliver onboarding/introductory calls (voice and/or video) with new customers to demonstrate platform features, answer questions, and begin building a strong relationship
Regularly communicate with assigned customers in order to provide proactive recommendations and problem-solving
Hold quarterly calls (voice and/or video) with assigned customers to discuss their experience, needs, concerns, and feedback
Find creative ways to “wow!” your assigned customers on a regular basis
Achieve measurable results by hitting customer activation and retention goals
Investigate the circumstances when an assigned customer churns to obtain intelligence behind the cancellation and communicate trends

Benefits
Competitive salary
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (3 Weeks Vacation + 14 Holidays + Your Birthday + Sick time)
401k Retirement Plan
Home Office Reimbursement
Company Retreats
Professional Training & Development

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