Remote Customer Support Specialist for Software Product at Insycle

Full Time
Remote Customer Support Specialist for Software Product at Insycle
  • insycle
  • New York, NY
  • POSTED Sep, 14
Job Description

Time zones: MST (UTC -7), PST (UTC -8)

DESCRIPTION

As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.

COMPANY OVERVIEW

At Insycle, our mission is to make it easy to manage and work with data.
Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/
We’re headquartered in New York City.

REQUIREMENTS

  • 2+ years of experience at a software product company in a similar role.
  • Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
  • Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
  • Ability to learn quickly and become an expert in the product.
  • Comfortable speaking and presenting using video.
  • Work remotely in PST timezone.

WHAT YOU’LL DO

  • Answer users’ questions using chat and email.
  • Train users using Loom video recordings, Zoom video meetings, live webinars.
  • Write help articles and user documentation.
  • Improve onboarding and learning experience.

QUALITIES WE’RE LOOKING FOR

  • Analytical skills, detail-oriented, able to help customers solve problems.
  • Work independently, a fast learner in an unstructured environment.
  • Organized, goal-oriented.
  • Excited to join as an early employee.
  • Helpful, energetic, ambitious, positive.

COMPENSATION & BENEFITS

  • $50K – $80K Annual
  • 0.05% – 0.1% Equity
  • Medical, dental, and vision insurance.
  • 401K with a 4% company contribution.
  • PTO, sick and unplanned time off, holidays.
  • Full-time, salaried position located remote in the United States.

Popular Remote Jobs

Popular Remote Jobs

Full Time
Backend Developer
  • IVPN
  • Gibraltar
Full Time
Backend Developer (PHP)
  • AgencyAnalytics
  • Toronto, Canada
Full Time
Chief Backend Developer (GCP/Firebase)
  • Alight Creative, Inc.
  • Seoul, South Korea
Full Time
Email Outreach Rep [Writer l Online Marketing]
  • We Outreach
  • Dublin, Ireland
Full Time
Full Stack JavaScript Developer and Consultant (Full time, Remote)
  • Bitovi
  • Chicago, IL
Full Time
Growth Marketer
  • Paved
  • New York, NY
Full Time
Integrations Developer (Elixir/JavaScript/Ruby)
  • AppSignal
  • The Netherlands
Full Time
Intermediate & Senior Full Stack Developers
  • Commit Solutions Inc
  • Canada
Full Time
Product Designer – Design Sprints and Workshops
  • Differential
  • Cincinnati, OH
Full Time/Remote
Python Data Engineer
  • Parse.ly
  • Fully Distributed Team
Full Time/Remote
React Developer
  • RebelCode Ltd
  • Malta
Full Time
Remote [Full-time, Remote] Senior 3D Developer with Unity at
  • Falkbuilt
  • Calgary
Full Time
Remote Account Manager at
  • Hunter
  • Europe
Full Time
Remote Account Manager at Hunter
  • hunter
  • Europe
Full Time
Remote Account Manager, B2C Brands at
  • Paved
  • New York, NY
Full Time
Remote Accounts Specialist at
  • Sierra Interactive
  • Louisville, Kentucky, United States
Full Time
Remote Accounts Specialist at Sierra Interactive
  • sierra-interactive
  • Louisville, Kentucky, United States
Full Time
Remote Advanced Customer Support Services Engineer at Paymentology
  • paymentology
  • London - Dubai - Johannesburg
Full Time
Remote Advanced Support – Senior Manager at Paymentology
  • paymentology
  • London - Dubai - Johannesburg
Full Time
Remote Analytics Account Manager at
  • AdQuick
  • Los Angeles, California

Remote Jobs App in Google Play Store